The Curious Case Of ‘The Glasses From Boots Opticians’.

Hi,

 

And so we eventually get to the end (?) of the long running saga about my useless new glasses from Boots Opticians.

As you will remember, it took quite a lot of upsetting arguments with the shop staff before they would actually give me another eye examination when I went back to report that I could not see using glasses re-glazed with their new 2012 prescription.

 

When the re-test was finally done it proved absolutely that the last prescription had been entirely wrong.

I asked the optician to give me a copy of the new and correct prescription while I was in her office, but she said she could not do that as she needed to have a word with the duty manager first.

When she returned, after some time, I was then told I needed to go and speak with him.

He refused to show me the prescription that was in his hand, saying that it was not possible to do that as it was not an NHS prescription, so it needed to be written out properly first.

He then sat and did that, while continually referring to a roll of my previous prescriptions which he had with him.

This made me feel very suspicious of what he was actually doing.

 

After yet another argument we were told that that they would need to re-glaze only one lens, because the other lens was judged by him to be differing within their acceptable limits, which he said was proved by the newly written prescription which he now handed to me.

 

Two weeks later, we received a phone call to say that the glasses were ready for collection at any time.

 

I finally have them back and find that to a certain extent I can read and use the computer while wearing them, which is obviously an improvement on being able to see nothing very well,  but I still cannot read the smaller print on the computer which I can read quite clearly and easily with the 6 year old old glasses I have been wearing.

 

I did consider going back to complain again but after reading a lot of less-than-encouraging online comments from other disgruntled customers, I don’t know what to do.

It is reported by some peeved online customers that they were refused any help when they complained, and were similarly argued  with, or just ignored after writing letters, and have been angry to be left out-of pocket.

Given the differing attitude towards their recent culpabililities, as opposed to the helpfulness of four years ago (when they issued a similar botched test result), I can only assume that the buy out by Alliance Unichem in 2007 to form what is now Alliance Boots, has resulted in the highly aggressive tactics now employed to retain profits?

 

Once I had collected the specs, we left the shop, walking past many rows of hair shampoos and treatments, in order to go over the road to buy the same products fom Superdrug.

I actually meant it when I said previously that I did not intend to ever step into Boots again.

 

My friends have been told the step by step story of my new glasses, as it progressed, and they are now totally disappointed in the brand too.

What these shops forget, is that using aggressive tactics has a knock on effect with customers and their future sales.

We should always protest with our feet.

 

I am actually considering paying for yet another eye test at a reputable opticians and then looking at our options after that if there is still a noticeable discrepancy with the latest prescription we were given.

Unfortunately the water is probably too muddied now.

 

Had I to go through this again, I would have simply obtained a reliable 3rd party prescription to prove the mistake, before going to ask Boots for a refund.

If this was not given without a problem then I would have considered the small claims court route.

I certainly wish that I had, because the whole thing has been a horribly stressful and drawn out process with an unsatisfactory conclusion so far.

 

Don’t know what to do quite yet.

So there, end of story …. so far!

Have any of you had similar problems, if so do comment.

J.

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